642-165 Test,642-165 training materials,Others Exam 642-165 study guides of pdf papers

September 1, 2010 by · Comments Off
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1. Which step can be used to trap runtime script errors and recover gracefully?                                                                                                                     
A. set   
B. call subflow 
C. on exception goto 
D. get reporting statistic
Answer: C
2. which three tasks are supported by the cisco supervisor desktop?
A. push a web page to an agent s cisco agent desktop  
B. chat with an agent
C. log in an agent  
D. change an agent s state to ready
E. send an email to an agent
Answer: ABD 
3. A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D
4. Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard  
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A
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